Guides to Guest Issues
A Guide to Gift Certificates
Question: Can a lodging property set an expiration date on paper gift certificates? What about electronic gift certificates? ANSWER: Paper gift...
A Guide to Renting Rooms to Minors and Underage Drinking
THLA Legal FAQ: The Law on Renting Rooms to Minors and Under-Age Guests What is the legal age at which an individual may rent a hotel room? Texas...
Alcohol Sales Policies
Now is an excellent time to review your lodging property’s alcoholic beverage service policies to ensure compliance with Texas law. Remember, Texas...
Sample Hotel Policy on Openly Carried Firearms
You can post this document at your lodging property to alert guests to your policy on openly carried firearms.
Texas’s Firearm Policy- Open Carry
With the passage of the new open-carry law, hotels retained the ability to have a policy to restrict a guest's ability to bring a firearm into their...
What to do When Guests Overstay Their Welcome
Lodging operators frequently contact us with questions about what to do when transient guests refuse to check out as scheduled. The law on point is...
What to do with Found Property
“Found property” refers to items belonging to a guest, found by a hotel staff member. Clearly, where the true owner of the found item is known, the...